Archive for June, 2003

Being insulted by British Gas

In my long exper­i­ence of cus­tomer ser­vice, my call to Brit­ish Gas over the week­end must rank as a par­tic­u­lar high­light. I had a few prob­lems to sort out regard­ing my account, and on call­ing up I found myself speak­ing to a very friendly and pleas­ant Irish woman. Except that she wasn’t entirely Irish — […]